Shipping policy
Processing Time
All orders are prepared within 3–5 business days, excluding weekends and holidays. After your order has shipped, you will receive a confirmation email containing your tracking information.
Shipping Rates
We offer free standard shipping on U.S. orders over $150. Shipping fees for all other orders will be calculated and displayed at checkout.
Estimated Delivery Times
- United States: 7–12 business days
- International: 7–21 business days
Delivery times are estimates and may vary due to customs processing, weather, holidays, carrier delays, or other circumstances beyond our control.
Shipping Carriers
Orders may be delivered through USPS, UPS, DHL, or another trusted shipping partner, depending on the destination and package size.
Order Tracking
Once your order ships, a tracking number will be sent to the email address used at checkout. Tracking information may take up to 48 hours to appear after the carrier receives the package.
Customs, Duties, and Taxes
International orders may be subject to customs duties, import taxes, or other fees determined by the destination country. These charges are the customer’s responsibility and are not included in the product or shipping price.
Lost or Damaged Packages
If your package is lost in transit or arrives damaged, please contact us as soon as possible. Include your order number and clear photos of the product, packaging, and shipping label so our team can review the issue and assist you.
For shipping assistance, contact support@babynuvia.com.