Return & Cancellation Policy

Return & Cancellation Policy

Thank you for shopping with Baby Nuvia. Please review this policy before placing your order.

24-Hour Cancellation Policy

You may request to cancel your order within 24 hours of purchase for a full refund. If you ordered the wrong item, selected the wrong size, or entered incorrect details, please email our Customer Support Team at support@babynuvia.com within that period.

Orders are processed through an automated system and fulfillment workflow. After 24 hours, cancellation requests cannot be accepted, including requests due to an incorrect item or size selected at checkout.

14-Day Return Policy

If your order arrives damaged, defective, or different from what you ordered, please email support@babynuvia.com within 14 days of delivery. Include your order number, proof of purchase, clear photos of the item, and a photo of the shipping label.

Returns and refunds are not accepted for a change of mind, an item ordered by mistake, or an incorrect size selected at checkout. Items damaged through use after delivery are also ineligible.

If your return is approved, our Customer Support Team will provide instructions and the correct return address. Please do not send an item back without prior authorization.

Refunds

Once we receive and inspect an approved return, we will notify you of the outcome. If approved, the refund will be issued to your original payment method within 10 business days. Your payment provider may take additional time to post the funds.

For cancellation, return, or refund requests, contact our Customer Support Team at support@babynuvia.com.