Terms of service

Overview

This website is operated by Baby Nuvia. Throughout the site, “we,” “us,” and “our” refer to Baby Nuvia. By visiting our website or purchasing from us, you agree to these Terms of Service and the policies referenced here.

Please read these Terms before using the website. If you do not agree with them, please do not use the website or place an order. We may update these Terms by posting a revised version on this page. Your continued use of the website after an update means you accept the revised Terms.

Our online store is hosted by Shopify Inc., which provides the ecommerce platform we use to sell our products.

Section 1 — Online Store Terms

You must be at least the age of majority in your place of residence to place an order, or have the consent of a parent or legal guardian where applicable.

You may not use our website or products for an unlawful purpose, violate the rights of others, or transmit viruses or other harmful code.

Section 2 — General Conditions

We may refuse service or cancel an order where reasonably necessary, including suspected fraud, misuse of the website, or violations of these Terms. If we cancel an order after payment, we will issue a refund as applicable.

You may not reproduce, copy, sell, or exploit any part of our website or its content without our written permission.

Section 3 — Website Information

We work to keep product and website information accurate and current. If you notice an error or need more information about a product, please contact our Customer Support Team before ordering.

Section 4 — Prices and Changes to the Website

Product prices and availability may change without notice. We may update or discontinue products or website features at any time. Changes will not alter an order we have already accepted, except as permitted by these Terms and applicable law.

Section 5 — Products and Returns

Some products may be available exclusively online or in limited quantities. We aim to display product colors and details accurately, although colors may appear different depending on your screen.

Please review product descriptions, sizes, and order details before checkout. Cancellations and returns are governed by our Return & Cancellation Policy. In particular, an order placed with the wrong item or size must be canceled within 24 hours of purchase; such mistakes are not eligible for a return or refund after that period. If an item arrives damaged, defective, or different from what you ordered, contact us within 14 days of delivery.

Nothing in these Terms limits rights that cannot be excluded under applicable law.

Section 6 — Orders and Account Information

You agree to provide accurate and complete billing, contact, and shipping information. Please check your item selection, size, and address before completing checkout.

We may limit or cancel orders that appear fraudulent, placed for unauthorized resale, or affected by a clear listing or pricing error. If we change or cancel your order, we will attempt to contact you using the information provided at checkout.

Section 7 — Third-Party Tools

Our website may provide access to tools or features operated by third parties. Your use of those tools may be subject to the third party’s own terms and privacy practices.

Section 8 — Third-Party Links

Our website may link to websites we do not operate. We are not responsible for their content, policies, or practices. Please review a third-party website’s terms before using it or making a purchase there.

Section 9 — Reviews and Submissions

If you submit a review, photo, suggestion, or other content to Baby Nuvia, you confirm that you have the right to share it and that it does not violate another person’s rights or applicable law.

You grant us permission to use content you voluntarily submit in connection with our website and business, subject to applicable law and our Privacy Policy. We may remove content that is unlawful, misleading, offensive, or otherwise violates these Terms.

Section 10 — Personal Information

Our collection and use of personal information are described in our Privacy Policy.

Section 11 — Errors and Omissions

Occasionally, a product listing or other part of the website may contain an error involving descriptions, pricing, promotions, shipping charges, delivery estimates, or availability. We may correct such errors and, where appropriate, contact you about an affected order or cancel it and issue a refund.

Section 12 — Prohibited Uses

You may not use the website to break the law; infringe intellectual property or privacy rights; harass others; provide false information; transmit malicious code; collect others’ personal information without authorization; send spam; or interfere with the website’s security or operation. We may restrict access for violations of these Terms.

Section 13 — Website Availability and Liability

We do not guarantee that the website will be available without interruption or error. To the extent permitted by applicable law, Baby Nuvia is not responsible for losses caused by interruptions, technical errors, or misuse of the website.

This section does not exclude any product warranty, consumer protection, or other right that cannot legally be excluded.

Section 14 — Your Responsibility

You are responsible for losses or claims arising from your unlawful use of the website or your violation of these Terms, to the extent permitted by applicable law.

Section 15 — Severability

If any part of these Terms is found to be unenforceable, the remaining provisions will continue to apply.

Section 16 — Termination

You may stop using the website at any time. We may suspend or terminate access if you violate these Terms. Obligations connected to orders placed before termination will continue to apply.

Section 17 — Entire Agreement

These Terms and the policies referenced in them form the agreement between you and Baby Nuvia regarding your use of the website. Our failure to enforce a provision at one time does not waive our right to enforce it later.

Section 18 — Applicable Law

These Terms are subject to the laws applicable to Baby Nuvia and its customers, including any consumer rights that cannot be excluded by contract.

Section 19 — Changes to These Terms

We may update these Terms by posting a revised version on this page. Please review them periodically. The updated Terms apply to your use of the website after they are posted.

Section 20 — Contact Information

For questions about these Terms, an order, or a product, contact the Baby Nuvia Customer Support Team at support@babynuvia.com.